Privacy Policy

At Tenobet, we value the trust our players place in us. Protecting your personal data is a fundamental responsibility, and we are committed to processing your information securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, and protect your data, helping you understand how your information is handled when using our services. We encourage you to review this policy carefully so you can make informed decisions about your interaction with our platform.

Data Processing

This Privacy Policy outlines how Tenobet processes personal data in accordance with applicable gambling and data protection regulations. The processing of personal information is necessary to provide access to our games, betting services, and related features.

Tenobet is operated by Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. operates under a gaming license issued by Antillephone N.V.

Acceptance of this Privacy Policy is required to use Tenobet’s services. As updates may be made from time to time, we recommend reviewing this policy periodically. Continued use of the platform after changes are published constitutes acceptance of the revised terms.

Collection of Information

We collect personal information through your use of the Tenobet website and services, which may include:

  • Registration and communication data, such as information provided during account creation or when contacting customer support, including names, contact details, and identification documents.
  • Interaction records, including logs of communications via email, live chat, or other support channels.
  • Transaction and usage data, covering deposits, withdrawals, betting activity, and website usage.
  • Compliance documentation required for identity verification and to meet regulatory obligations.

Usage of Information

The personal data collected by Tenobet may be used to:

  • Process transactions and manage betting or gaming activity.
  • Provide requested services and customer support.
  • Perform verification, security, and compliance checks.
  • Send promotional communications, where explicit consent has been provided.
  • Comply with legal and regulatory obligations, including anti-money laundering requirements.
  • Detect, prevent, and investigate fraudulent or unlawful activity.
  • Analyze data to improve our services, platform performance, and user experience.

Marketing Communications

If you provide consent, Tenobet may use your personal data to send you marketing communications about our products, promotions, and services. You may withdraw your consent at any time through your account settings or by contacting customer support.

Disclosure of Information

Tenobet does not sell or rent your personal data. However, your information may be shared in the following circumstances:

  • Within our corporate group, to support efficient service delivery.
  • With trusted partners, where necessary for operational, regulatory, or compliance purposes.
  • With third-party service providers, such as payment processors and verification partners.

All disclosures are subject to strict confidentiality and data protection requirements.

Data Security and Retention

Tenobet applies appropriate technical and organizational measures to protect your personal data and comply with applicable legal standards. Personal data is retained only for as long as required to meet operational and regulatory obligations, including a minimum retention period of five years after account closure, as required by anti-money laundering regulations.

Cookies and Tracking

Tenobet uses cookies and similar tracking technologies to enhance website functionality, analyze usage, and support marketing activities. You can manage cookie preferences through your browser settings; however, restricting cookies may affect certain features of the website.

Your Rights and Contact Information

You have the right to request access to your personal data, request corrections, or ask for deletion where permitted by law. You may also object to the use of your data for marketing purposes. Requests and inquiries can be directed to our Data Protection Officer via email. Under GDPR, you also have the right to lodge a complaint with the relevant supervisory authority.

This Privacy Policy reflects Tenobet’s commitment to protecting your personal data while maintaining a secure, compliant, and transparent gaming environment. If you have any questions or need assistance regarding your personal information, please contact our support team.